Onsite Desktop Technician — End-User & Device Expert

CompuCom; El Paso (TX); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Parental leave

Job summary

CompucomStaffing is seeking an onsite Level 2 Desktop Technician in El Paso, TX to serve as the primary local resource for end users, desktops, mobile devices, printers, scanners, and site infrastructure needs.

You will image and deploy devices, upgrade hardware, and maintain asset records while ensuring security and compliance. Strong troubleshooting, customer service, and multitasking are essential in a fast-paced manufacturing environment.

Qualifications

• 3+ years of desktop, deskside, field, or end-user technical support experience.
• Strong knowledge of Windows 10/11 operating systems and Microsoft 365 applications.
• Experience with IT service management (ITSM) tools such as ServiceNow.

Responsibilities

• Provide onsite deskside support for hardware, software, and connectivity issues.
• Troubleshoot Windows and peripheral device issues and provide app support.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical needs.
• Provide VIP/exec-level support as needed.
• Image, configure, deploy, and replace desktops and devices.
• Maintain asset inventory and lifecycle records.
• Support network devices and conference room technologies.
• Coordinate with remote teams during maintenance and upgrades.

Skills

Desktop support

Windows 10/11

Microsoft 365

ServiceNow

TCP/IP basics

Printer support

Customer service

Multitasking

Tools

ServiceNow

Job description

CompucomStaffing is seeking an onsite Level 2 Desktop Technician in El Paso, TX to serve as the primary local resource for end users, desktops, mobile devices, printers, scanners, and site infrastructure needs.

You will image and deploy devices, upgrade hardware, and maintain asset records while ensuring security and compliance. Strong troubleshooting, customer service, and multitasking are essential in a fast-paced manufacturing environment.