Onsite Desktop Support Technician: Dynamic Troubleshooter

Compucom Staffing; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing specializes in IT staffing and is seeking a/Desktop Support Technician to support end users onsite in Jacksonville, FL. The role requires hands-on PC hardware/software troubleshooting, basic network support, and the ability to handle multiple tasks in a fast-paced enterprise environment.

The position emphasizes on-site customer service, collaborative teamwork, and adherence to documented processes while ensuring minimal downtime for critical applications and users.

Qualifications

• Minimum 3 to 5+ years of experience supporting PC Hardware and software.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required
• Ideally, experience supporting in a manufacturing enterprise environment
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• High energy candidates are desired given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Energetic, professional, heads‑down, social, and process driven personality works well in this environment

Responsibilities

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Skills

PC hardware

Network troubleshooting

End-user support

Customer service

Windows OS

In-person support

Tools

ServiceNow

Task boards

Job description

CompucomStaffing specializes in IT staffing and is seeking a/Desktop Support Technician to support end users onsite in Jacksonville, FL. The role requires hands-on PC hardware/software troubleshooting, basic network support, and the ability to handle multiple tasks in a fast-paced enterprise environment.

The position emphasizes on-site customer service, collaborative teamwork, and adherence to documented processes while ensuring minimal downtime for critical applications and users.