On-Site IT Pro: Desktop & Network Technician II

United Systems; Oklahoma City (OK); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

9 paid holidays

401K with matching

Medical, vision and dental insurance

Life insurance

Disability insurance

Cell phone stipend

3 weeks PTO

Descripción de la vacante

United Systems in Oklahoma City seeks a Desktop Technician Tier 2 to provide advanced on-site support for clients' hardware, software, and networks, and to resolve complex issues with a focus on reliability.

You will install and configure hardware and software, troubleshoot desktops, laptops, printers, and connectivity, mentor Tier 1 technicians, and maintain detailed documentation to ensure high customer satisfaction.

Formación

• Associate's degree in IT or related field; Bachelor's degree preferred.
• 2–3 years in desktop or technical support; 1 year in field support.
• Strong hardware, software, and networking knowledge; Windows proficiency.
• Experience with Microsoft Office and remote support tools.
• Excellent verbal and written communication; customer-focused.

Responsabilidades

• Travel to client sites to diagnose and resolve complex IT issues.
• Troubleshoot desktops, laptops, printers, and peripherals.
• Troubleshoot software applications and OS issues.
• Assist with network configuration and connectivity problems.
• Provide guidance to Tier 1 technicians and document resolutions.

Conocimientos

Desktop hardware

Troubleshooting

Networking concepts

Windows OS

Remote support tools

Communication skills

Educación

Associate's degree in IT or related field

Bachelor's degree is a plus

Herramientas

Microsoft Office Suite

Windows OS platforms

Ticketing systems

Descripción del empleo

United Systems in Oklahoma City seeks a Desktop Technician Tier 2 to provide advanced on-site support for clients' hardware, software, and networks, and to resolve complex issues with a focus on reliability.

You will install and configure hardware and software, troubleshoot desktops, laptops, printers, and connectivity, mentor Tier 1 technicians, and maintain detailed documentation to ensure high customer satisfaction.