Onsite Desktop Support Technician — Windows, AD & O365

MasterApp Labs LLC; Roswell (GA); On-site; USD 28,000 - 44,000; Part time

Job summary

MasterApp Labs LLC in Atlanta, GA is seeking a Desktop Support Technician for on-site contract work. You will provide frontline helpdesk services for users, resolve IT issues, and maintain documentation.

The role covers Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, SharePoint, Active Directory, VOIP, and related enterprise apps. Strong customer service and imaging experience are preferred, with on-site interviews.

Qualifications

• High school diploma or GED with 2–3 years of client support experience.
• Bachelor’s degree in Computer Information Systems or Computer Science is a plus.
• Experience with ITIL Service Management is a plus.
• Excellent interpersonal, oral, and written communication skills.
• Imaging machines (Dell/Win 10) and inventory management experience is desired.

Responsibilities

• Provide online and desk-side helpdesk services to identify and resolve IT issues.
• Document service procedures for resolutions.
• Support end users via incident, problem, or service requests for all end-user systems.
• Support applications, devices, and enterprise products (Exchange, SharePoint, O365).
• Install and support workstations and IT infrastructure components.
• Generate KPI reports and document system operations using Microsoft Office.

Skills

Customer service

Interpersonal communication

Problem solving

Desk side support

Documentation

Education

High school diploma or GED

Bachelor’s degree in Computer Information Systems or Computer Science

ITIL awareness or certification (preferred)

Tools

Active Directory

SharePoint

Office 365

Print server administration

ServiceNow

Desktop imaging management

Job description

MasterApp Labs LLC in Atlanta, GA is seeking a Desktop Support Technician for on-site contract work. You will provide frontline helpdesk services for users, resolve IT issues, and maintain documentation.

The role covers Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, SharePoint, Active Directory, VOIP, and related enterprise apps. Strong customer service and imaging experience are preferred, with on-site interviews.