On-Site Desktop Support Engineer | Windows & Apps Expert

Optomi; Kennesaw (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading IT service provider is seeking a Desktop Support Technician to deliver effective technical support in Kennesaw, GA. This role focuses on assisting users with desktops, laptops, and applications, ensuring efficient operations and timely issue resolution. Candidates should have experience in IT support, strong troubleshooting skills, and a background in customer service. Relevant IT certifications are a plus. The position requires on-site presence to facilitate direct user support.

Qualifications

• Experience in an IT support or desktop support role.
• General knowledge of Windows operating systems.
• Basic understanding of networking concepts (Wi-Fi, connectivity, VPN).

Responsibilities

• Provide technical support for desktops and laptops.
• Troubleshoot common hardware and software issues.
• Assist users with login and access-related issues.
• Support business applications and operating systems.
• Document issues in a ticketing system.

Skills

Technical support

Troubleshooting

User support

Customer service

Communication

Education

Relevant IT certifications (A+, Microsoft, or similar)

Job description

A leading IT service provider is seeking a Desktop Support Technician to deliver effective technical support in Kennesaw, GA. This role focuses on assisting users with desktops, laptops, and applications, ensuring efficient operations and timely issue resolution. Candidates should have experience in IT support, strong troubleshooting skills, and a background in customer service. Relevant IT certifications are a plus. The position requires on-site presence to facilitate direct user support.