Onsite Desktop Support Technician: Windows, AD & Intune

Insight Global (United States); Midland (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician to join the on-site IT operations support team in Midland, TX. You will handle user inquiries, install software, run diagnostics, and document actions to resolve hardware and software issues.

The role requires 3+ years in desktop support, strong Windows/Active Directory troubleshooting, experience with Intune, and excellent communication. On-site five days a week, with opportunities to work with printers, monitors, and conference room setups.

Qualifications

• 3+ years' experience in a desktop support related role.
• Strong Windows & Active Directory Troubleshooting skills (SAP & Mac would be a plus).
• Experience working with Microsoft Intune for device management.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations.
• Experience or knowledge of how to remotely re-image PCs.
• Previous experience supporting executives and setting up conference rooms; testing equipment; and troubleshooting when needed.
• Previous experience working on-site with face-to-face interactions.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
• May install software or perform hardware testing.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Be on site 5 days a week in Midland, TX.

Skills

Customer service / interpersonal

Verbal & written communication

Problem solving

Independent work

Time management

Tools

Windows OS

Active Directory

Microsoft Intune

Mac support (plus)

Printer/Monitor hardware

Job description

Insight Global is seeking a Desktop Support Technician to join the on-site IT operations support team in Midland, TX. You will handle user inquiries, install software, run diagnostics, and document actions to resolve hardware and software issues.

The role requires 3+ years in desktop support, strong Windows/Active Directory troubleshooting, experience with Intune, and excellent communication. On-site five days a week, with opportunities to work with printers, monitors, and conference room setups.