Onsite Technical Support Engineer Windows & Service Desk

Insight Global (United States); Spring (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) after 90 days

Paid sick leave

Job summary

Insight Global is seeking a Technical Support Engineer to work onsite at a client facility in Spring, Texas. You will be the first contact for internal users, troubleshooting Windows PCs, Office applications, and basic network connectivity, delivering white-glove service both in person and virtually.

The role includes PC lifecycle tasks, data backup/migration, security administration, password resets, new user PC setups, and occasional conference room testing, with a Monday–Friday 8am–5pm

Qualifications

• 2+ years in an enterprise technical support role.
• Excellent customer service, written and verbal communication, and organizational skills.
• Experience in basic break/fix support of Windows-based PCs.
• Basic understanding of networking and connectivity issues.
• Experience troubleshooting software applications and supporting core Microsoft applications (Windows 11, Office).
• Experience with Active Directory, ServiceNow, PC lifecycle management, HP devices.

Responsibilities

• Serve as the first point of contact for internal users with low/medium complexity PC issues and software troubleshooting.
• Provide white-glove service in-person and virtual support for essential service desk activities.
• Assist with data backup and migration, security administration, password resets, and new user PC setups.
• Support PC lifecycle management and inventory/shipping to internal users.
• Occasionally participate in functional testing of conference rooms.

Skills

Customer service

Windows troubleshooting

Networking basics

Software troubleshooting

Communication skills

Tools

ServiceNow

Active Directory

PC Lifecycle management

HP devices

Job description

Insight Global is seeking a Technical Support Engineer to work onsite at a client facility in Spring, Texas. You will be the first contact for internal users, troubleshooting Windows PCs, Office applications, and basic network connectivity, delivering white-glove service both in person and virtually.

The role includes PC lifecycle tasks, data backup/migration, security administration, password resets, new user PC setups, and occasional conference room testing, with a Monday–Friday 8am–5pm