Desktop Support Technician

Insight Global (United States); Midland (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician to join the on-site IT operations support team in Midland, TX. You will handle user inquiries, install software, run diagnostics, and document actions to resolve hardware and software issues.

The role requires 3+ years in desktop support, strong Windows/Active Directory troubleshooting, experience with Intune, and excellent communication. On-site five days a week, with opportunities to work with printers, monitors, and conference room setups.

Qualifications

• 3+ years' experience in a desktop support related role.
• Strong Windows & Active Directory Troubleshooting skills (SAP & Mac would be a plus).
• Experience working with Microsoft Intune for device management.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations.
• Experience or knowledge of how to remotely re-image PCs.
• Previous experience supporting executives and setting up conference rooms; testing equipment; and troubleshooting when needed.
• Previous experience working on-site with face-to-face interactions.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
• May install software or perform hardware testing.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Be on site 5 days a week in Midland, TX.

Skills

Customer service / interpersonal

Verbal & written communication

Problem solving

Independent work

Time management

Tools

Windows OS

Active Directory

Microsoft Intune

Mac support (plus)

Printer/Monitor hardware

Job description

Job Description

A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Midland, TX. Responsibilities include, but are not limited to:Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.May install software or perform hardware testing.Enter commands and observe system functioning to verify correct operations and detect errors.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. They will need to be on site 5 days a week in Midland, TX.

Skills and Requirements

• 3+ years' experience in a desktop support related role
• Strong Windows & Active Directory Troubleshooting skills (SAP & Mac would be a plus)
• Experience working with Microsoft Intune for device management
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Ability to work independently and manage one's time
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software
• Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations Experience or knowledge of how to remotely re-image PCsPrevious experience supporting executives and setting up conference rooms; testing equipment; and troubleshooting when neededPrevious experience working on-site with face-to-face interactions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].