Desktop Support Tech — Fast IT Helpdesk & On-Site Support

ProPetro Services, Inc.; Midland (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

ProPetro Services, Inc. is seeking a Desktop Support Technician in Midland, TX to provide essential desktop support for all personnel.

You will troubleshoot software and hardware issues, manage the Help Desk e-ticketing system, and assist with on-site IT needs, including VC setups in meeting rooms. The role requires at least 6 months of desktop support experience, strong Microsoft Office 365 knowledge, and solid communication and problem-solving skills.

Qualifications

• Minimum 6 months experience in an IT desktop support role, preferred.
• Proficient knowledge of Microsoft Office 365 applications, required.
• Strong verbal and written communication skills, can effectively interact with personnel at all levels of the organization.
• Strong analytical and critical thinking skills, able to solve problems independently and collectively.
• Must be personable with a positive attitude and a strong sense of customer services.
• Must be physically able to bend, stoop, kneel, twist, crawl, and may occasionally need to climb a ladder.

Responsibilities

• Provide basic desktop support to all organizational personnel.
• Troubleshoot basic software, hardware, and other IT related issues.
• Track the Help Desk e-ticketing system and respond to requests in a timely manner.
• Set up Virtual Conferencing (VC) systems in conference and meeting rooms.
• Answer any calls that may come to the help desk phone and give on-site support as needed.
• Perform IT device repair (i.e., laptops, cell phones, tablets, etc.).
• Assist with maintaining IT Department inventory.
• Assist with IT projects as requested.
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE).
• Other duties as assigned

Skills

Microsoft Office 365

Communication skills

Analytical thinking

Customer service

Education

Bachelor's degree or Associate degree

Tools

Help Desk system

Job description

ProPetro Services, Inc. is seeking a Desktop Support Technician in Midland, TX to provide essential desktop support for all personnel.

You will troubleshoot software and hardware issues, manage the Help Desk e-ticketing system, and assist with on-site IT needs, including VC setups in meeting rooms. The role requires at least 6 months of desktop support experience, strong Microsoft Office 365 knowledge, and solid communication and problem-solving skills.