Onsite Desktop Support Technician — Windows & A+ Pro

NTT DATA North America; Buffalo (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA is seeking a Desktop Support Technician to provide on-site end-user support at a client site. The role involves troubleshooting, hardware upgrades, deployment, and repair for desktops, notebooks, and printers, with a focus on resolving issues and maintaining service levels.

The position requires physical ability to move equipment and may include after-hours support as needed. Strong knowledge of Windows OS is essential, and candidates should have an A+ certification or equivalent.

Qualifications

• Strong knowledge of Windows operating system environment.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements with a lot of walking and lifting of enterprise equipment.
• Travel including overnight domestic or international trips may be required.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.

Responsibilities

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Update and resolve tickets in a timely manner to achieve Service Levels.

Skills

Windows OS

A+ Certification

Education

High School Diploma or equivalent

Undergraduate degree preferred

Job description

NTT DATA is seeking a Desktop Support Technician to provide on-site end-user support at a client site. The role involves troubleshooting, hardware upgrades, deployment, and repair for desktops, notebooks, and printers, with a focus on resolving issues and maintaining service levels.

The position requires physical ability to move equipment and may include after-hours support as needed. Strong knowledge of Windows OS is essential, and candidates should have an A+ certification or equivalent.