Desktop Support Technician

Networking Technologies and Support, Inc.; Charlottesville (VA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Benefits starting on Day 91 of employment

Job summary

Networking Technologies and Support, Inc. is seeking a Desktop/PC Tech to provide day-to-day technical support for a large medical university. The ideal candidate will have 1-3 years of experience, specifically with Windows 7/10 and Office 365.

Responsibilities include diagnosing hardware/software issues and maintaining inventory. The role requires a customer service focus and the ability to troubleshoot network and printing problems.

Pay rates are between $17.00 and $19.00 per hour with a Monday to Friday schedule.

Qualifications

• Experience troubleshooting hardware issues and replacing hardware on desktop and laptop PCs.
• Experience troubleshooting basic network, software, and printing problems.

Responsibilities

• Provide day-to-day technical support for PCs and peripherals.
• Respond to requests for technical assistance via phone or electronically.
• Educate end-users on resolving hardware and software problems.

Skills

CompTIA A+

1 – 3 years’ experience supporting Windows 7/Windows 10/Office 365

Troubleshooting hardware issues

Installing software and patches

Customer service experience

Job description

Overview

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills / Qualifications

• CompTIA A+ (preferred)
• 1 – 3 years’ experience supporting Windows 7/Windows 10/Office 365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on desktops, laptops, servers.
• Experience troubleshooting basic network, software, printing problems.
• Customer service experience required.

Job Details

• Job Type: Full-time
• Pay: $17.00 – $19.00 per hour
• Schedule: Monday–Friday 7am–4pm or 8am–5pm

Benefits

• Benefits: Start on Day 91 of employment

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.