End-User Desktop Support Specialist

A&T Systems, Inc.; Silver Spring (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A&T Systems, Inc. is seeking a Desktop Support Technician to provide both onsite and remote technical support across multiple client agencies. The role involves installing, configuring, and troubleshooting various end-user technologies, including desktop computers, laptops, and mobile devices.

Ideally, candidates will possess an Associate's degree and at least three years of experience in an enterprise IT environment. Strong knowledge of Microsoft Windows operating systems and excellent customer service skills are essential. The position may require travel to client locations.

Qualifications

• 3+ years of experience in desktop or technical support.
• Experience supporting Windows-based systems and enterprise applications.
• Strong communication and customer service skills.

Responsibilities

• Install, configure, and troubleshoot desktop and mobile devices.
• Deliver courteous technical support and manage incidents via ServiceNow.
• Collaborate with IT teams to resolve complex issues.

Skills

Microsoft Windows operating systems

Customer service

Device troubleshooting

Desktop support practices

Active Directory

Education

Associate's degree in Information Technology or related field

Tools

ServiceNow

Microsoft 365

Google Workspace

Job description

A&T Systems, Inc. is seeking a Desktop Support Technician to provide both onsite and remote technical support across multiple client agencies. The role involves installing, configuring, and troubleshooting various end-user technologies, including desktop computers, laptops, and mobile devices.

Ideally, candidates will possess an Associate's degree and at least three years of experience in an enterprise IT environment. Strong knowledge of Microsoft Windows operating systems and excellent customer service skills are essential. The position may require travel to client locations.