Desktop Support Specialist - Field Cybersecurity (Madison)

Experis Technology Group; Madison (WI); On-site; USD 40,000 - 43,000; Full time

Job summary

ManpowerGroup is seeking a Desktop Support professional in Madison, WI, onsite with statewide travel. The role requires strong customer service, hands-on troubleshooting, and a focus on cybersecurity to maintain reliable operations.

Responsibilities include supporting Wisconsin Court System software/hardware, configuring devices, and delivering professional support to court staff. 9+ month contract with potential extension.

Qualifications

• 2+ years of desktop support experience.
• Associates degree in CS or related field.
• Ability to set up computers, peripherals, and A/V equipment.
• Knowledge of local and wide area networking; able to address technical emergencies.
• Ability to implement cybersecurity policies with strong communication.

Responsibilities

• Maintain and support Wisconsin Court System software and hardware.
• Install, configure, and troubleshoot hardware and software in courthouses and offices across Wisconsin.
• Deliver professional technical customer support to court system employees.
• Perform field service to upgrade hardware and resolve technology issues.
• Respond to unplanned events to restore production systems.

Skills

Customer service

Troubleshooting

Verbal communication

Written communication

Education

Associates Degree

Tools

Networking

Audio/Visual setup

Job description

ManpowerGroup is seeking a Desktop Support professional in Madison, WI, onsite with statewide travel. The role requires strong customer service, hands-on troubleshooting, and a focus on cybersecurity to maintain reliable operations.

Responsibilities include supporting Wisconsin Court System software/hardware, configuring devices, and delivering professional support to court staff. 9+ month contract with potential extension.