Desktop Support

Experis Technology Group; Madison (WI); On-site; USD 40,000 - 43,000; Full time

Job summary

ManpowerGroup is seeking a Desktop Support professional in Madison, WI, onsite with statewide travel. The role requires strong customer service, hands-on troubleshooting, and a focus on cybersecurity to maintain reliable operations.

Responsibilities include supporting Wisconsin Court System software/hardware, configuring devices, and delivering professional support to court staff. 9+ month contract with potential extension.

Qualifications

• 2+ years of desktop support experience.
• Associates degree in CS or related field.
• Ability to set up computers, peripherals, and A/V equipment.
• Knowledge of local and wide area networking; able to address technical emergencies.
• Ability to implement cybersecurity policies with strong communication.

Responsibilities

• Maintain and support Wisconsin Court System software and hardware.
• Install, configure, and troubleshoot hardware and software in courthouses and offices across Wisconsin.
• Deliver professional technical customer support to court system employees.
• Perform field service to upgrade hardware and resolve technology issues.
• Respond to unplanned events to restore production systems.

Skills

Customer service

Troubleshooting

Verbal communication

Written communication

Education

Associates Degree

Tools

Networking

Audio/Visual setup

Job description

Our clientis seeking a Desktop Support to join their team. The ideal candidate will have strong customer service, hands-on troubleshooting ability, and a commitment to cybersecurity and reliable operations—skills that will align successfully in the organization.

Job Title:Desktop Support
Location:Madison, WI (Onsite with statewide travel required)
Duration: 9+ months with highly possible extension / conversion
Pay Range: $29 - $31 / hr. on W2

What's the Job?

• Provide maintenance and support for Wisconsin Court System software and hardware for court customers across the state.
• Install, configure, and troubleshoot computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Deliver professional technical customer support to court system employees and take corrective action to resolve issues.
• Perform field service to upgrade hardware and resolve technology issues efficiently and effectively.
• Respond to unplanned events (including system failures or natural-disaster-related impacts) to restore production systems.

What's Needed?

• Minimum 2 years of experience in desktop support or related technical support work.
• Associates Degree in computer science, computer technician, or a related field.
• Ability to set up computers, related peripherals, and audio/visual equipment.
• Knowledge of local and wide area networking, including implementing infrastructure hardware and addressing technical emergencies.
• Ability to implement and follow cybersecurity policies, with excellent customer service and strong verbal and written communication.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.