Onsite Desktop Support Technician | Grow Your IT Career

Qualified Recruiter, LLC; Tewksbury (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

An IT recruitment firm is seeking a Desktop Support Technician for an onsite role in Tewksbury, MA. This position involves assisting employees with technology issues, managing IT assets, and providing excellent support. The ideal candidate should be a U.S. citizen, live close to Tewksbury, and possess some IT support experience, although training is available for entry-level applicants. Responsibilities include troubleshooting software issues, setting up computers, and providing support at the Tech Bar.

Qualifications

• Some experience in Desktop Support is helpful, but training is provided for entry-level candidates.
• Basic knowledge of computer imaging.
• Experience handling IT issues and changes.

Responsibilities

• Fix computer software issues.
• Set up new computers and move or replace existing ones.
• Load and update computer images.
• Help users at the Client Center (Tech Bar).
• Update tickets and records in IT service systems.

Skills

Desktop Support experience

Computer imaging knowledge

IT issue resolution

ServiceNow familiarity

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

An IT recruitment firm is seeking a Desktop Support Technician for an onsite role in Tewksbury, MA. This position involves assisting employees with technology issues, managing IT assets, and providing excellent support. The ideal candidate should be a U.S. citizen, live close to Tewksbury, and possess some IT support experience, although training is available for entry-level applicants. Responsibilities include troubleshooting software issues, setting up computers, and providing support at the Tech Bar.