Desktop Support Specialist

Qualified Recruiter, LLC; Tewksbury (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

An IT recruitment firm is seeking a Desktop Support Technician for an onsite role in Tewksbury, MA. This position involves assisting employees with technology issues, managing IT assets, and providing excellent support. The ideal candidate should be a U.S. citizen, live close to Tewksbury, and possess some IT support experience, although training is available for entry-level applicants. Responsibilities include troubleshooting software issues, setting up computers, and providing support at the Tech Bar.

Qualifications

• Some experience in Desktop Support is helpful, but training is provided for entry-level candidates.
• Basic knowledge of computer imaging.
• Experience handling IT issues and changes.

Responsibilities

• Fix computer software issues.
• Set up new computers and move or replace existing ones.
• Load and update computer images.
• Help users at the Client Center (Tech Bar).
• Update tickets and records in IT service systems.

Skills

Desktop Support experience

Computer imaging knowledge

IT issue resolution

ServiceNow familiarity

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Job Opportunity: Desktop Support Technician

Location: Tewksbury, MA (Onsite)

We are looking for motivated people who want to grow their careers in IT. We are hiring a Desktop Support Technician to support one of our valued clients in Andover, MA. You will help employees with their computers, printers, and other workplace technology.

What You Will Do:

• Fix computer software issues
• Set up new computers and move or replace existing ones (Installs, Moves, Adds, Changes)
• Load and update computer images
• Recover and track computer equipment
• Tag and manage IT assets
• Support printers and related devices
• Help users at the Client Center (Tech Bar)
• Update tickets and records in IT service systemsPerform other IT support tasks as needed to keep users satisfied

What We’re Looking For:

• Some experience in Desktop Support is helpful, but training is provided for entry-level candidates
• Basic knowledge of computer imaging
• Experience handling IT issues and changes
• Familiarity with tools like ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is a plus

Preferred (Nice to Have):

• Experience managing computer inventory

Job Requirements:

• Must live close to Tewksbury, MA and be able to work onsite
• Must be a U.S. citizen (required for a government contract)
• Must be able to lift up to 40 pounds
• Must be able to stand or walk for long periods
• Must be able to use stairs or ramps
• Must be comfortable kneeling or working under desks and in tight spaces

What’s Important to Us:

• You communicate clearly, both in writing and speaking
• You can work on your own and also as part of a team
• You want regular feedback and opportunities to grow in your career
• You value working with respectful, ethical coworkers and clients