Desktop Support in Marlborough, Massachusetts

VSO Inc.; Marlborough (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

VSO Inc. is seeking a Desktop Support technician to join our Marlborough, MA team onsite. You will help keep workstation operations running smoothly, with responsibilities including software support, imaging, asset handling, and client center assistance.

The role offers training for entry-level candidates and involves collaboration with IT service teams to ensure high customer satisfaction. Strong communication and teamwork are valued in a hybrid, virtuous-work environment.

Qualifications

• Previous desktop support experience is preferred; training is provided for entry-level hires.
• Familiarity with PC imaging.
• Experience with change management and incident management.
• Experience using tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide workstation software break fix support.
• IMAC – PC install, moves, adds and changes.
• Image loads for systems.
• Asset recovery and asset tagging.
• Printer support and Client Center (Tech Bar) support.
• IT service management updates and record keeping.
• Other client support duties to maintain workstation operations and customer satisfaction.

Skills

Communication

Teamwork

Problem solving

Independent work

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Marlborough, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

• Certified Dell Technician
• Expertise in Inventory Control

Requirements

• Must be within driving distance of Marlborough, Massachusetts, and willing to work onsite
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers