Cleared Desktop Support - Andover, MA

MSCCN; Andover (ME); On-site; USD 28,000 - 36,000; Full time

Job summary

MSCCN is seeking an experienced Desktop Support professional to join our team in Andover, MA. You will handle workstation imaging, break-fix, IMAC tasks, asset management, and printer support to maintain smooth client operations.

Strong knowledge of ITSM practices and ticketing tools, plus the ability to work onsite and coordinate with client teams, is required. A Secret Clearance is mandatory for this government-related contract.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Communication

Desktop support

PC Imaging

Change management

Incident management

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. All positions are onsite, unless otherwise stated.

Description:

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in

Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Required Experience

Qualifications:

• Minimum 5 years of working experience in Desktop Support
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Requirements:

• Must be within driving distance of Andover, MA and willing to work onsite
• Must possess an active U.S. Government Secret Security Clearance or above
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will complain with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem‑solving skills are excellent.
• You look for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

• We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!

More About VSO:

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!

Salary Description:

• $20.00/hr - $26.00/hr

Preferred Experience

Preferred Qualifications:

• Certified Dell Technician
• Expertise in Inventory Control

Certificates/Security Clearances/Other

Required:

• Must possess an active U.S. Government Secret Security Clearance or above

Preferred Qualifications:

• Certified Dell Technician