Onsite Desktop Support Technician – Imaging & IT Help Desk

VetJobs; Hartford (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

VSO in Hartford, Connecticut is seeking a Desktop Support professional to join our team onsite. You will support workstation operations, perform imaging, asset management, and printer services while assisting end users and maintaining client satisfaction.

Training is provided for entry-level hires and candidates should be prepared to work in a fast-paced IT environment. The role emphasizes strong communication, independence, and problem-solving abilities, with responsibilities that include

Qualifications

• High School/GED required.
• Previous desktop support experience preferred; training provided for entry level hires.
• Knowledge of PC imaging is required.
• Experience with change and incident management is preferred.
• Experience with tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe is expected.

Responsibilities

• Provide workstation software break-fix support.
• IMAC – PC install, moves, adds and changes.
• Image loads and asset recovery.
• Asset tagging and printer support.
• Client Center (Tech Bar) support and IT service management updates.
• Other client support duties to maintain workstation operations and customer satisfaction.

Skills

Excellent communication

Independent work

Problem solving

Education

High School/GED

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO in Hartford, Connecticut is seeking a Desktop Support professional to join our team onsite. You will support workstation operations, perform imaging, asset management, and printer services while assisting end users and maintaining client satisfaction.

Training is provided for entry-level hires and candidates should be prepared to work in a fast-paced IT environment. The role emphasizes strong communication, independence, and problem-solving abilities, with responsibilities that include