Onsite Desktop Support Technician – Enterprise IT (White-Glove)

Insight Global; Pearl River (LA); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Insurance package

401k with match

Paid time off

Résumé du poste

Insight Global is hiring a Desktop Support Technician in Pearl River, LA to deliver hands-on, white-glove IT support across desktop hardware, software, mobile devices, and end-user technologies within a large enterprise facility.

You will troubleshoot Windows desktops, laptops, printers, iPhones, iPads, Surface devices, and Office 365, manage incidents in ServiceNow, and assist with asset management and device deployments, Citrix and VDI, plus AV tech support.

Qualifications

• 3-5+ years of hands-on desktop support in an enterprise environment
• Strong hardware and software troubleshooting experience
• Experience using ServiceNow or similar ticketing systems
• Basic networking knowledge and troubleshooting skills
• Experience supporting Windows 11, Apple Ventura/Sonoma, and Microsoft 365
• Experience supporting mobile devices including iPhones, iPads, and Surface devices
• Strong customer service and communication skills
• A+ certification OR active Network+ and CCNA certifications

Responsabilités

• Provide onsite white glove IT support for employees across the facility
• Troubleshoot Windows desktops, laptops, printers, mobile devices, and peripheral hardware
• Support iPhones, iPads, Surface devices, and Office 365 applications
• Manage and resolve incidents through ServiceNow
• Assist with asset management and device deployments
• Support Citrix and Windows virtual desktop environments
• Troubleshoot conference room and audio/visual technology
• Assist with infrastructure and technical projects as neededDeliver outstanding customer service and communication to end users

Connaissances

Desktop support

Hardware troubleshooting

Software troubleshooting

ServiceNow familiarity

Outils

ServiceNow

Description du poste

Insight Global is hiring a Desktop Support Technician in Pearl River, LA to deliver hands-on, white-glove IT support across desktop hardware, software, mobile devices, and end-user technologies within a large enterprise facility.

You will troubleshoot Windows desktops, laptops, printers, iPhones, iPads, Surface devices, and Office 365, manage incidents in ServiceNow, and assist with asset management and device deployments, Citrix and VDI, plus AV tech support.