Desktop Support Technician

Insight Global; Pearl River (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance package

401k with match

Paid time off

Job summary

Insight Global is hiring a Desktop Support Technician in Pearl River, LA to deliver hands-on, white-glove IT support across desktop hardware, software, mobile devices, and end-user technologies within a large enterprise facility.

You will troubleshoot Windows desktops, laptops, printers, iPhones, iPads, Surface devices, and Office 365, manage incidents in ServiceNow, and assist with asset management and device deployments, Citrix and VDI, plus AV tech support.

Qualifications

• 3-5+ years of hands-on desktop support in an enterprise environment
• Strong hardware and software troubleshooting experience
• Experience using ServiceNow or similar ticketing systems
• Basic networking knowledge and troubleshooting skills
• Experience supporting Windows 11, Apple Ventura/Sonoma, and Microsoft 365
• Experience supporting mobile devices including iPhones, iPads, and Surface devices
• Strong customer service and communication skills
• A+ certification OR active Network+ and CCNA certifications

Responsibilities

• Provide onsite white glove IT support for employees across the facility
• Troubleshoot Windows desktops, laptops, printers, mobile devices, and peripheral hardware
• Support iPhones, iPads, Surface devices, and Office 365 applications
• Manage and resolve incidents through ServiceNow
• Assist with asset management and device deployments
• Support Citrix and Windows virtual desktop environments
• Troubleshoot conference room and audio/visual technology
• Assist with infrastructure and technical projects as neededDeliver outstanding customer service and communication to end users

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

ServiceNow familiarity

Tools

ServiceNow

Job description

Up to $25/hr Contract

Insight Global is seeking a Desktop Support Technician to support a large enterprise distribution and operations facility for one of our clients in Pearl River, LA. This is a highly visible, customer-facing role providing white glove IT support across desktop hardware, software, mobile devices, and end-user technologies.

This opportunity is ideal for someone who enjoys hands-on troubleshooting, supporting end users in person, and working in a fast-paced enterprise environment.

What You'll Be Doing

• Provide onsite white glove IT support for employees across the facility
• Troubleshoot Windows desktops, laptops, printers, mobile devices, and peripheral hardware
• Support iPhones, iPads, Surface devices, and Office 365 applications
• Manage and resolve incidents through ServiceNow
• Assist with asset management and device deployments
• Support Citrix and Windows virtual desktop environments
• Troubleshoot conference room and audio/visual technology
• Assist with infrastructure and technical projects as neededDeliver outstanding customer service and communication to end users

Required Qualifications

• 3-5+ years of hands‑on desktop support experience (enterprise environment preferred)
• Strong hardware and software troubleshooting experience
• Experience using ServiceNow or similar ticketing systems
• Basic networking knowledge and troubleshooting skills
• Experience supporting Windows 11, Apple Ventura/Sonoma, and Microsoft 365
• Experience supporting mobile devices including iPhones, iPads, and Surface devices
• Strong customer service and communication skills
• Must have an A+ certification OR both an active Network+ and active CCNA certification

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.