Onsite Desktop Support Tech — White-Glove, Savannah

Insight Enterprises, Inc.; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Insight Enterprises, Inc. is seeking an Onsite Desktop Support Technician to join our Savannah, GA team. The role offers a hands-on, high-touch support experience for end users in a large enterprise environment.

You will install and configure desktops, laptops, and peripherals, troubleshoot hardware and software issues, and collaborate with support teams to resolve complex problems. A strong focus on customer service and timely issue resolution is essential.

Qualifications

• 3-5 years of Desktop Support, Technical Support, or Help Desk experience.
• Experience installing, configuring, and supporting Windows operating systems, desktops, laptops, printers, and peripherals.
• Experience performing hardware deployments, refreshes (IMACs), and break/fix activities.
• Experience working directly with end users in a customer-facing environment.

Responsibilities

• Provide onsite desktop support for end users in a large enterprise environment.
• Unpack, install, configure, and test desktops, laptops, operating systems, software applications, printers, scanners, and other peripherals.
• Support a world-class aerospace environment.
• Perform hardware refreshes, deployments, and break/fix support.
• Troubleshoot and resolve hardware, software, OS, printer, and networking issues.
• Manage and resolve support tickets while maintaining excellent customer service.
• Conduct remote and onsite troubleshooting to diagnose and resolve technical issues.
• Guide users through technical solutions using clear, step-by-step instructions.
• Customize desktop applications and configurations to meet business needs.
• Document technical issues, resolutions, and support activities.
• Escalate unresolved issues to appropriate support teams when necessary.
• Follow up with users to ensure timely issue resolution and customer satisfaction.
• Assist with technical documentation, knowledge base articles, and support procedures.
• Deliver a high-touch, white-glove support experience for end users.

Skills

Desktop Support

Technical Support

Help Desk

Windows OS

Desktop hardware

Printers/Scanners/Peripherals

Software applications

Hardware deployments

IMACs

Remote troubleshooting

Tools

Citrix

ServiceNow

Microsoft Intune

Job description

Insight Enterprises, Inc. is seeking an Onsite Desktop Support Technician to join our Savannah, GA team. The role offers a hands-on, high-touch support experience for end users in a large enterprise environment.

You will install and configure desktops, laptops, and peripherals, troubleshoot hardware and software issues, and collaborate with support teams to resolve complex problems. A strong focus on customer service and timely issue resolution is essential.