Desktop Support Technician

Motion Recruitment; Normal (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading recruitment firm is seeking a detail-oriented Desktop Support Technician for a 6-month contract at their Normal, IL location. The ideal candidate will have over 3 years of experience in desktop support, focusing on troubleshooting Windows and Mac systems. This role involves managing IT tickets, optimizing workstations, and providing excellent customer service in a fast-paced environment. Join a dynamic team with opportunities for growth and technology engagement.

Qualifications

• 3+ years in a fast-paced Desktop Support role with ticket management.
• Experience with hardware and software provisioning.
• Proficiency in coordinating technical solutions.

Responsibilities

• Use ITSM ticketing system to document work.
• Perform technology troubleshooting for all endpoints.
• Communicate solutions to non-technical users.

Skills

Advanced troubleshooting

Windows-based troubleshooting

Mac-based troubleshooting

Networking knowledge

Utilizing ITSM ticketing systems

Customer service communication

Tools

ServiceNow

Microsoft Intune

Jamf (Casper)

ConfigMgr

Job description

Senior Recruiter- Enterprise Talent Services @ Motion Recruitment

Overview

An American electric vehicle manufacturing company is actively looking for a detail-oriented Desktop Support Technician to join their dynamic team. This is a 6-month contract-to-hire role, onsite at their Normal, IL location, Monday–Friday.

If you have an adventurous spirit and are curious, this is the perfect company to be part of. They have a strong company culture, exciting technology, and opportunities for learning and growth. The Desktop Support Technician will support employees with technical problems and information technology issues involving desktop, laptop, or network services.

Daily Responsibilities

• Use ITSM ticketing system (ServiceNow) to document all work performed
• Perform advanced troubleshooting—technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
• Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
• Hardware and software provisioning (check-in and check-out)
• Coordinate with other IT groups to achieve committed SLAs and deliver high-quality customer service
• Communicate technical solutions to non-technical users in simple terms
• Occasional lifting/moving of IT gear and movement within the site
• Possibly assist with replacing monitors and other hardware
• Understand basic network troubleshooting of Wi-Fi and other connectivity issues

Required Skills & Experience

• 3+ years in a fast-paced Desktop Support role, handling changing priorities, escalations, and a high volume of tickets (50-75 per week)
• Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment using ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
• Experience with wired/wireless networks, VPN, collaboration tools (chat and video conferencing), A/V devices, and conference room systems
• Familiarity with standard helpdesk ticketing tools (ServiceNow, Jira)
• Ability to coordinate and communicate with Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Executives

Qualifications

• Applicants must be currently authorized to work in the US on a full-time basis now and in the future

Employment Type

• Contract

Job Function

• Information Technology

Industries

• Staffing and Recruiting