Deskside Technician: Windows & End-User Support Pro

Titan Technologies; Derwood (MD); On-site; USD 36,000 - 40,000; Full time

Job summary

Titan Technologies, LLC seeks an experienced Deskside Technician to provide second-tier support for Windows OS and hardware. The role emphasizes incident management, asset handling, and mobile device upgrades, with a focus on end-user satisfaction.

Qualifications include a high school diploma or GED, A+/Network+/Security+ basics, and strong communication. A friendly, dependable candidate who can work independently will thrive in this environment.

Qualifications

• High School Diploma or GED; A+ Certification; experience with end-user support and ticketing system.
• Experience troubleshooting Microsoft Office Suite, Operating Systems, and Domain environments.
• Strong communication and documentation skills; reliable and independent.

Responsibilities

• Provide second-tier end-user support for PC OS, apps, and hardware.
• Lead incident response cases to closure with full documentation.
• Manage SLA-bound incidents, service requests, and changes.
• Install, configure, and maintain hardware, software, and peripherals.
• Assist in data backups, disaster recovery, and training.

Skills

Customer service

Communication

Independent work

Troubleshooting

Documentation

Deskside support

Education

High School Diploma or GED

A+ Certification

CompTIA Network+ Certification

CompTIA Security+ Certification

Tools

Cisco networking devices

Visio

Project

PowerPoint

Job description

Titan Technologies, LLC seeks an experienced Deskside Technician to provide second-tier support for Windows OS and hardware. The role emphasizes incident management, asset handling, and mobile device upgrades, with a focus on end-user satisfaction.

Qualifications include a high school diploma or GED, A+/Network+/Security+ basics, and strong communication. A friendly, dependable candidate who can work independently will thrive in this environment.