Deskside Support Technician

Talentify; West Point (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify is seeking a Deskside Support Technician for its West Point, PA location. The role involves direct end-user support, troubleshooting hardware and software issues, and onsite installations or replacements.

The ideal candidate will have strong knowledge of Windows OS, Active Directory, and remote access tools, with experience in corporate Deskside support and asset management. This on-site position emphasizes professionalism and excellent customer service.

Qualifications

• Experience providing deskside support to end-users in a corporate environment.
• Strong technical knowledge of desktop operating systems and software applications.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.

Responsibilities

• The Deskside Support Analyst provides direct assistance to end users in troubleshooting and resolving hardware and software issues.
• They assess faults, perform repairs, and ensure optimal customer service in IT operations.
• Accountable for asset management of end user devices and onsite installations or replacements.

Skills

Deskside support

Windows OS

Active Directory

End-user support

Remote access tools

Tools

Remote control tools

Asset management

Job description

Our client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location.
Responsibilities:

• The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
• They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Accountable for Asset management of end user devices
• Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
• Perform onsite installations or replacements of various hardware components and software repair
• Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job

Requirements:

• Strong technical knowledge of desktop operating systems and software applications
• Experience providing deskside support to end-users in a corporate environment
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
• Familiarity with remote access tools and techniques
• Ability to manage multiple priorities and work effectively under pressure
• Level 2 onsite support for complex customer issues and requests
• 6.00 Years of Experience

Skills:

• Category Name Required Importance Experience
• Custom Skills Windows Yes 1
• NA Desktop Management Yes 1
• Technical Skills Microsoft Active Directory Yes 1

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities