Desktop Technician

COGENT Infotech; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Cogent Infotech Pvt. Ltd. in Orlando, FL, is seeking a Desktop Support Technician to provide first-line IT support for client sites, laptops, printers, and mobile devices, ensuring reliable operation for daily activities.

This onsite, 6+ month role requires strong Windows, Office 365, and basic networking knowledge, with after-hours support rotation and inventory responsibilities. The position supports mission-critical desktops across multiple locations.

Qualifications

• Strong knowledge of Windows OS, Office 365, and network fundamentals.
• Excellent communication and customer service skills.
• Must pass a level 3 background check and have a valid driver’s license.

Responsibilities

• Provide on-site and remote technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Support departmental applications and coordinate with 3rd level support to resolve issues.

Skills

Windows OS

Office 365

Network fundamentals

Customer service

Driver's license

Background check

Education

High school diploma or GED

Associate degree or higher (preferred)

Tools

Dell systems

ServiceNow

Job description

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Contract Duration: 6+ Months

Onsite Role

Position Summary

The Desktop Support Technician is responsible for providing first-level technical support and troubleshooting services to the personnel of the client BCC, including field stations, administrative offices, and mobile units. This role ensures that all desktop systems, laptops, peripheral devices, and specialized service software operate efficiently and reliably to support daily operations.

Key Responsibilities

• Provide on-site and remote technical support to client staff for hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop computers, printers, scanners, and mobile devices.
• Support specialized departmental applications and work with 3rd level support to resolve issues and test resolutions.
• Collaborate with other IT team members to ensure the integration of desktop systems with department-wide infrastructure and assess departmental needs.
• Maintain accurate inventory of IT assets and assist in tracking and/or locating assets for departmental facilities.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Document procedures, configurations, and issue resolutions in a knowledge base.
• Assist with technology training and onboarding for desktop personnel.
• Participate in after-hours support rotation for critical systems.

Qualifications

Required

• High school diploma or GED.
• 2+ years of experience in desktop or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office 365, and network fundamentals.
• Effective communication and customer service skills.
• Must maintain a valid driver’s license.
• Must be able to pass a level 3 background check.

Preferred

• Associate degree, bachelor’s degree, or certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience working in a public service or government support environment.
• Familiarity with Dell computer systems and/or Service Now ticketing systems.
• Understanding of CJIS compliance, HIPPA and data security best practices.
• Occasionally work during evenings, weekends, or on-call shifts to support mission-critical systems.
• Ability to lift and move equipment (up to 50 lbs.) as needed.

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

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