Onsite Desktop Support Tech - Windows & DUO Expert

Techtronic Industries - TTI

Town of Texas (WI)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Techtronic Industries - TTI is seeking a desktop support technician to install, configure, and maintain company hardware, software, and operating systems onsite in Wisconsin. The role includes onboarding new users, imaging laptops, and managing encryption keys and the ServiceNow incident queue.

The ideal candidate will have an Associates degree or equivalent experience, 2 years of experience, and preferably A+ certification.

Qualifications

Education: Associates degree in related field or equal years of field experience.
2 Years of Experience and A+ Certification Preferred.
Knowledge of specific systems or technologies / years or level of experience with each required.

Responsibilities

Configure and deploy hardware to new users and upgrade existing equipment.
Perform DUO administration for users switching phones or needing resets.
Perform laptop imaging and set up for new and existing employees.
Provide encryption keys to users as required.
Provide support and troubleshooting for all company hardware and software.
Install and configure desktop software.
Manage Desktop Support incident queue in ServiceNow completing or assigning tickets as necessary.
Update tasks with periodic problem status and resolution information.
Recommend equipment purchases as needed.
Perform asset management tasks as required.
Perform inventory of computer supplies as required.
Perform necessary Windows updates.