Desktop & Tech Support Technician II

PPC Partners Inc.; Town of East Troy (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

PPC Partners Inc. in Wisconsin seeks a Technician II, Desktop and Technical Support to be the first point of contact for IT problems affecting company users. You will troubleshoot, resolve, and educate users across hardware and software platforms in East Troy area.

Responsibilities include handling IT Help Requests, coordinating with the IT team, and ensuring timely feedback while maintaining security and best practices.

Qualifications

• Associate degree in IT or 2–5 years of relevant experience.
• Formal PC hardware and software training or certifications.

Responsibilities

• Provide timely, professional, and accurate IT support to all users.
• Troubleshoot problems and implement long-term solutions to prevent recurrence.
• Train users on company-provided applications.
• Manage and track IT help requests and ensure user satisfaction.
• Collaborate with IT team to improve processes and service quality.

Skills

IT support

Customer service

Troubleshooting

Networking

Hardware

Software

Education

Associate's Degree in Information Technology

Tools

PC Hardware Training

Software Training

Certifications

Job description

PPC Partners Inc. in Wisconsin seeks a Technician II, Desktop and Technical Support to be the first point of contact for IT problems affecting company users. You will troubleshoot, resolve, and educate users across hardware and software platforms in East Troy area.

Responsibilities include handling IT Help Requests, coordinating with the IT team, and ensuring timely feedback while maintaining security and best practices.