Desktop Support Technician

Techtronic Industries - TTI; Town of Texas (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Techtronic Industries - TTI is seeking a desktop support technician to install, configure, and maintain company hardware, software, and operating systems onsite in Wisconsin. The role includes onboarding new users, imaging laptops, and managing encryption keys and the ServiceNow incident queue.

The ideal candidate will have an Associates degree or equivalent experience, 2 years of experience, and preferably A+ certification.

Qualifications

• Education: Associates degree in related field or equal years of field experience.
• 2 Years of Experience and A+ Certification Preferred.
• Knowledge of specific systems or technologies / years or level of experience with each required.

Responsibilities

• Configure and deploy hardware to new users and upgrade existing equipment.
• Perform DUO administration for users switching phones or needing resets.
• Perform laptop imaging and set up for new and existing employees.
• Provide encryption keys to users as required.
• Provide support and troubleshooting for all company hardware and software.
• Install and configure desktop software.
• Manage Desktop Support incident queue in ServiceNow completing or assigning tickets as necessary.
• Update tasks with periodic problem status and resolution information.
• Recommend equipment purchases as needed.
• Perform asset management tasks as required.
• Perform inventory of computer supplies as required.
• Perform necessary Windows updates.

Skills

DUO Admin

Laptop Imaging

Windows Updates

Asset Management

ServiceNow

Hardware Troubleshooting

Education

Associates degree

A+ Certification preferred

Tools

ServiceNow

DUO

Job description

Job Description:

ABOUT TTI

Techtronic Industries is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floor Care for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction, and infrastructure industries. The Company is committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology. At TTI Anderson, our brands RYOBI and HART are recognized worldwide for their deep heritage and cordless product platforms of superior quality, outstanding performance, safety, productivity, and compelling innovation.

*This position will be onsite M-F 8am - 5pm*

JOB SUMMARY

Install, configure and maintain company hardware, software, and operating systems.

RESPONSIBILITIES / SKILLS

• Configure and deploy hardware to new users and upgrade existing equipment when necessary.
• Perform DUO administration for users switching phones or needing resets.
• Perform laptop imaging and set up for new and existing employees
• Provide encryption keys to users as required
• Provide support and troubleshooting for all company hardware and software
• Install and configure desktop software
• Manage Desktop Support incident queue in Service Now completing or assigning tickets as necessary
• Update tasks with periodic problem status and resolution information
• Recommend equipment purchases as needed
• Perform asset management tasks as required
• Perform inventory of computer supplies as required
• Perform necessary Windows updates
• All other duties as assigned

EDUCATION AND EXPERIENCE

• Education: Associates degree in related field or equal years of field experience
• 2 Years of Experience and A+ Certification Preferred
• Knowledge of specific systems or technologies / years or level of experience with each required

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times and push a cart containing equipment.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title.