On-Site IT Support Technician – Desktop & Devices

Iron Systems, Inc; Cambridge (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Iron Systems, Inc. is seeking an on-site Field Services Technician to install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals. You will perform desk-side support, data migrations, and software installations while ensuring timely ticket resolution and adherence to SLAs.

The role requires experience with Windows OS, MS Office, VPN, and hardware troubleshooting, with travel to remote sites as needed. A BS/BA in CS/IT and CompTIA A+ are preferred.

Qualifications

• BS/BA in Computer Science, Information systems, or an equivalent combination of education or
• CompTIA A+ certification or equivalent certification
• Experience with Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.

Responsibilities

• Install and Configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform Break Fix, Desk-side support, IMACD’s, Data Migration, Refreshes, etc.
• Perform onsite updates, configuration changes, or software installations.
• Provide onsite technical assistance to end users.
• Manage the ticket queue and ensure tickets are resolved and closed within SLA.

Skills

Customer service

Windows support

Hardware troubleshooting

Software installation

VPN & printing

Analytical thinking

CompTIA A+

Education

BS/BA in Computer Science or IT

Tools

Active Directory

MS Office

VPN clients

Job description

Iron Systems, Inc. is seeking an on-site Field Services Technician to install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals. You will perform desk-side support, data migrations, and software installations while ensuring timely ticket resolution and adherence to SLAs.

The role requires experience with Windows OS, MS Office, VPN, and hardware troubleshooting, with travel to remote sites as needed. A BS/BA in CS/IT and CompTIA A+ are preferred.