Desktop Support Technician

Eis group usa; San Francisco (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Eis group usa is seeking a solution-focused Desktop Support Technician for onsite work in San Francisco, CA. You will be the first point of contact for employees facing tech issues, delivering hands-on support and ensuring reliable IT systems.

The ideal candidate combines strong problem-solving with excellent communication, capable of diagnosing issues, configuring equipment, and explaining solutions clearly to users. TeamViewer familiarity is a plus.

Qualifications

• Associate's degree in IT/CS or related field is required or strongly preferred.
• Bachelor's degree in a related discipline is strongly preferred.
• Prior experience as a Desktop Support/IT Help Desk role.
• Strong knowledge of computer hardware, operating systems, networks, and troubleshooting.
• Experience configuring, installing, upgrading, and maintaining computers and equipment.
• Familiarity with TeamViewer or other remote-support platforms.

Responsibilities

• Provide hands-on onsite technical support for employees and IT equipment.
• Receive, document, prioritize, and resolve hardware and software requests.
• Diagnose and troubleshoot desktop, laptop, printer, network, and connectivity issues.
• Configure and deploy new computers, routers, modems, peripherals, and other IT gear.
• Install, configure, update, and maintain operating systems and business apps.
• Perform routine inspections, maintenance, upgrades, and repairs of IT installations.
• Provide onsite and remote technical assistance when required.

Skills

Problem solving

Communication skills

Education

Associate's degree in Information Technology, Computer Science, or a related field

Bachelor's degree in a related discipline

Tools

TeamViewer

Job description

We are seeking a solution-focused and customer-oriented Desktop Support Technician to join our team in an onsite capacity. In this role, you will be the first point of contact for employees experiencing technology-related issues, providing hands-on technical support and ensuring our systems, devices, and network infrastructure remain reliable and efficient.

The ideal candidate is a strong problem solver who enjoys working directly with people and technology. You should be comfortable diagnosing technical issues, configuring equipment, maintaining IT systems, and explaining technical solutions in a clear and approachable manner.

What You'll Do

As a Desktop Support Technician, you will:

• Provide hands-on onsite technical support for employees, workstations, and IT equipment.
• Receive, document, prioritize, and resolve hardware and software support requests.
• Diagnose and troubleshoot desktop, laptop, printer, network, and connectivity issues.
• Configure and deploy new computers, routers, modems, peripherals, and other IT equipment.
• Install, configure, update, and maintain operating systems and business applications.
• Perform routine inspections, maintenance, upgrades, and repairs of existing IT installations.
• Provide both onsite and remote technical assistance when required.

What We're Looking For

The successful candidate will have:

• An Associate's degree in Information Technology, Computer Science, or a related field.
• A Bachelor's degree in a related discipline is strongly preferred.
• Previous experience as a Desktop Support Technician, IT Support Specialist, Help Desk Technician, or in a similar role.
• Strong knowledge of computer hardware, operating systems, networks, and troubleshooting.
• Experience configuring, installing, upgrading, and maintaining computers and related equipment.
• Familiarity with TeamViewer or other remote-support platforms.