Onsite Desktop Support Tech - Tier 2 (1st/3rd Shift)

Kelly Science, Engineering, Technology & Telecom; Fuquay-Varina (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an onsite Tier 2 deskside support technician in Fuquay-Varina, NC. The role includes deploying and imaging computers, upgrading to Windows 11, asset disposal, and strong scripting skills. Applicants should be able to lift 50 pounds, wear safety boots, and drive locally.

W2 contract, no C2C, visa sponsorship not available. Local shifts include first and possible third shift during peak periods.

Qualifications

• Degree in information technology or equivalent experience.
• 1 year or more IT experience preferred; recent grads considered.
• Must be able to lift 50 pounds and wear metatarsal safety boots on first day.

Responsibilities

• Provide onsite deskside Tier 2 support with defined processes.
• Deploy new computers, upgrade Windows from 10 to Windows 11, image devices.
• Disposal of outdated assets and record-keeping in ServiceNow.
• Move printers, document activities, and communicate via email.
• Identify process issues and report them for escalation.

Skills

PowerShell

Python

IT support

Desktops/Imaging

Windows 11

Documentation

Local driving

Lifting 50 lbs

Safety boots

Education

Degree in Information Technology

High School Diploma

Tools

ServiceNow

Imaging tools

Windows deployment tooling

Job description

Kelly Science, Engineering, Technology & Telecom is seeking an onsite Tier 2 deskside support technician in Fuquay-Varina, NC. The role includes deploying and imaging computers, upgrading to Windows 11, asset disposal, and strong scripting skills. Applicants should be able to lift 50 pounds, wear safety boots, and drive locally.

W2 contract, no C2C, visa sponsorship not available. Local shifts include first and possible third shift during peak periods.