Onsite IT Field Technician - Client-Facing Support

Catapult, North Carolina; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Profit sharing

OT eligibility

Job summary

ThinkTech is seeking a Field Technician I to provide onsite technical support for clients in the Triangle area and surrounding regions. The role suits someone building IT support experience and wanting hands-on client interactions across diverse environments.

You will troubleshoot hardware, software, and connectivity, while developing relationships with clients and teammates to deliver effective support. This role is onsite with some travel and on‑call rotation.

Qualifications

• 1–2 years IT support experience.
• Experience troubleshooting Windows and Microsoft 365 environments.
• Strong customer service and communication skills.
• Valid driver’s license and reliable transportation, with ability to travel regularly to client sites in the region.

Responsibilities

• Travel to client locations to resolve onsite issues.
• Troubleshoot PCs, laptops, printers, peripherals, and common business apps.
• Install and configure hardware and software.
• Support user onboarding, workstation deployments, and equipment replacements.
• Assist with networking, device connectivity, and infra-related support.
• Build trusted client relationships through clear communication and professionalism.
• Document work performed and collaborate with teammates to deliver effective client support.

Skills

IT support

Windows

Microsoft 365

Customer service

Driver’s license

Tools

ConnectWise

Job description

ThinkTech is seeking a Field Technician I to provide onsite technical support for clients in the Triangle area and surrounding regions. The role suits someone building IT support experience and wanting hands-on client interactions across diverse environments.

You will troubleshoot hardware, software, and connectivity, while developing relationships with clients and teammates to deliver effective support. This role is onsite with some travel and on‑call rotation.