Onsite Desktop Support Tech | Intune & AD Ready

TEKsystems; Burlington (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO

Life Insurance

Disability coverage

Transportation benefits

Employee Assistance Program

Job summary

TEKsystems in Burlington, NJ is seeking a Level One Desktop Support Technician for a contract-to-hire role on a major retail Desktop Services team. This elevated desktop support position involves on-site end-user support, handling escalations, and collaborating with network and Windows teams.

Ideal candidates have solid IT fundamentals, strong customer service instincts, and a desire to grow in a large enterprise environment.

Qualifications

• Minimum 15 incident closures per month.
• Mean time to resolve no later than 6 days.
• Positive customer service feedback from the business.

Responsibilities

• Provide hands-on desktop support across the organization.
• Handle escalations requiring on-site support and collaboration with network/Windows teams.
• Serve as boots on the ground for end-user support and issue resolution.

Skills

InTune

Active directory

servicenow

macos

azure ad

exchange

Customer service

Help desk support

Microsoft 365

Job description

TEKsystems in Burlington, NJ is seeking a Level One Desktop Support Technician for a contract-to-hire role on a major retail Desktop Services team. This elevated desktop support position involves on-site end-user support, handling escalations, and collaborating with network and Windows teams.

Ideal candidates have solid IT fundamentals, strong customer service instincts, and a desire to grow in a large enterprise environment.