Onsite Desktop Support Specialist - SCCM Imaging

STI; Trenton (NJ); On-site; USD 34,000 - 48,000; Full time

Job summary

STI in Trenton, NJ seeks a Desktop Support specialist to resolve hardware and software issues, field calls and emails, and perform troubleshooting under supervision. The role involves imaging and deployment of devices, data migration, and updating Treasury systems for device tracking.

Required are 5+ years in desktop support, experience with SCCM, Windows 10/11, and Android device management, and strong customer service skills for internal customers and management.

Qualifications

• Experience providing Customer Service to internal customers, management, and administration.
• Five years of desktop support experience across hardware, software, and connectivity issues.
• Experience imaging, configuring, and deploying new devices using SCCM.

Responsibilities

• Imaging, configuration and deployment of new devices.
• Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.
• Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

Skills

Customer service

Desktop support

End-user support

Imaging deployment

SCCM

Android device management

Windows 10

Windows 11

Networking

Troubleshooting

Education

Associate degree

Tools

SCCM

Provance

Job description

STI in Trenton, NJ seeks a Desktop Support specialist to resolve hardware and software issues, field calls and emails, and perform troubleshooting under supervision. The role involves imaging and deployment of devices, data migration, and updating Treasury systems for device tracking.

Required are 5+ years in desktop support, experience with SCCM, Windows 10/11, and Android device management, and strong customer service skills for internal customers and management.