Desktop Support

STI; Trenton (NJ); On-site; USD 34,000 - 48,000; Full time

Job summary

STI in Trenton, NJ seeks a Desktop Support specialist to resolve hardware and software issues, field calls and emails, and perform troubleshooting under supervision. The role involves imaging and deployment of devices, data migration, and updating Treasury systems for device tracking.

Required are 5+ years in desktop support, experience with SCCM, Windows 10/11, and Android device management, and strong customer service skills for internal customers and management.

Qualifications

• Experience providing Customer Service to internal customers, management, and administration.
• Five years of desktop support experience across hardware, software, and connectivity issues.
• Experience imaging, configuring, and deploying new devices using SCCM.

Responsibilities

• Imaging, configuration and deployment of new devices.
• Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.
• Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

Skills

Customer service

Desktop support

End-user support

Imaging deployment

SCCM

Android device management

Windows 10

Windows 11

Networking

Troubleshooting

Education

Associate degree

Tools

SCCM

Provance

Job description

Description

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area.

Role: Desktop Support

Location: Trenton, NJ

Duration: Long-Term contract

Onsite

Description

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area.

Responsibilities

imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.

Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

• Deliver a high level of customer service and professional interaction with internal customers, management, and administration.

Required/Desired Skills

Skill Required /Desired Amount of Experience Experience providing Customer Service to internal customers, management, and administration. Required 5 Years Experience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues. Required 5 Years Experience providing desktop support for a variety of business and software development applications. Required 5 Years Eperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements. Required 5 Years Experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and software Required 5 Years Experience Performing Backup/Recovery, and troubleshooting network connectivity issues. Required 5 Years Experience troubleshooting/supporting Windows 10 desktops/laptops/tablets Required 5 Years Experience with SCCM to image computers Required 5 Years Experience troubleshooting/supporting Windows 11 desktops/laptops/tablets Required 5 Years Experience with Support and configuration of Andriod mobile phones. Required 5 Years