Desktop Support Engineer

Princeton IT Services, Inc; Princeton (NJ); On-site; USD 52,000 - 70,000; Full time

Job summary

Princeton IT Services, Inc. in Princeton, NJ is seeking a Desktop Support Engineer MSP to provide Level 1 and 2 desktop and end-user support across multiple clients in a fast-paced MSP environment.

The ideal candidate will have 3+ years’ desktop or IT support experience, strong Windows 10/11 and Microsoft 365 skills, basic networking (VPN, DNS, TCP/IP), Active Directory, and excellent troubleshooting and customer service abilities.

Qualifications

• 3+ years of Desktop Support or IT Support experience.
• Experience in a Managed Service Provider (MSP) environment.
• Experience supporting Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory and user account administration.
• Experience troubleshooting desktops, laptops, printers, and peripherals.
• Basic knowledge of networking, VPN, DNS, and TCP/IP.
• Experience with remote support and ticketing tools.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Level 1 and Level 2 desktop and end-user support.
• Troubleshoot hardware, software, network, printer, and peripheral issues.
• Install, configure, and support Windows desktops and laptops.
• Manage user accounts, passwords, and access-related issues.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Perform desktop deployments, upgrades, imaging, and hardware replacements.
• Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.
• Use ticketing systems to document, track, and resolve support requests.
• Provide remote and onsite support to users and clients.
• Work in an MSP environment supporting multiple clients and priorities.

Skills

MSP experience

Customer service

Remote support

Troubleshooting

Communication

Ticketing

Printers & peripherals

Tools

Active Directory

Microsoft 365

Job description

Job Summary

We are seeking a Desktop Support Engineer with Managed Service Provider (MSP) experience to provide technical support for desktops, laptops, hardware, software, and end-user IT environments. The ideal candidate should have strong troubleshooting skills and experience supporting multiple users, clients, and technologies in a fast-paced MSP environment.

Job Title: Desktop Support Engineer MSP

Location

Princeton, NJ

Responsibilities

• Provide Level 1 and Level 2 desktop and end-user technical support.
• Troubleshoot hardware, software, network, printer, and peripheral issues.
• Install, configure, and support Windows desktops and laptops.
• Manage user accounts, passwords, and access-related issues.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Perform desktop deployments, upgrades, imaging, and hardware replacements.
• Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.
• Use ticketing systems to document, track, and resolve support requests.
• Provide remote and onsite support to users and clients.
• Work in an MSP environment supporting multiple clients and priorities.

Required Skills

• 3+ years of Desktop Support or IT Support experience.
• Strong experience working in a Managed Service Provider (MSP) environment.
• Experience supporting Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory and user account administration.
• Experience troubleshooting desktops, laptops, printers, and peripherals.
• Basic knowledge of networking, VPN, DNS, and TCP/IP.
• Experience with remote support and ticketing tools.
• Strong troubleshooting, communication, and customer service skills.

Preferred Skills

• Experience with Microsoft Intune and endpoint management tools.
• Knowledge of Azure AD / Entra ID.
• Experience with RMM and PSA tools.
• CompTIA A+, Network+, or Microsoft certifications are a plus.