Onsite IT Support Engineer – End-User Devices & Security

Belcan LLC; Coralville (IA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Life insurance

401(k)

Education assistance

Paid time off including PTO holidays

Job summary

Belcan LLC in Coralville, IA is seeking a Deskside Support Engineer to provide hands-on support for end-user devices, including laptops, desktops, printers, and peripherals. You will troubleshoot hardware and software issues, image and deploy new devices, and maintain accurate inventory while partnering with IT teams to ensure a secure computing environment.

The role emphasizes strong communication, Windows OS knowledge, and familiarity with imaging tools, device management platforms, and ITSM

Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.

Responsibilities

• Troubleshoot and resolve issues with end-user devices.
• Install, configure, and maintain printers, scanners, and peripherals.
• Install, update, and configure approved software applications.
• Prepare, image, and deploy new devices; perform hardware upgrades.
• Track IT assets, maintain accurate inventory records, and support lifecycle management.
• Respond to and resolve service requests within defined SLAs using the ITSM platform.
• Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Work closely with network, security, and systems teams to escalation issues and support broader IT initiatives.
• Ensure all devices meet security, patching, and compliance requirements.

Skills

Windows OS proficiency

Networking basics

ITSM ticketing systems

Imaging tools familiarity

Device management platforms

Strong communication

Tools

Imaging tools

Device management platforms

ITSM platforms

Job description

Belcan LLC in Coralville, IA is seeking a Deskside Support Engineer to provide hands-on support for end-user devices, including laptops, desktops, printers, and peripherals. You will troubleshoot hardware and software issues, image and deploy new devices, and maintain accurate inventory while partnering with IT teams to ensure a secure computing environment.

The role emphasizes strong communication, Windows OS knowledge, and familiarity with imaging tools, device management platforms, and ITSM