Onsite IT Support Engineer - End-User Devices

Belcan LLC; Sioux City (IA); On-site; USD 60,000 - 72,000; Full time

Job summary

Belcan LLC in Sioux City, IA is seeking a Deskside Support Engineer to provide hands-on technical support for end-user devices, including laptops, desktops, printers, scanners, and peripheral equipment. You will diagnose issues, image devices, manage inventory, and support software deployments across the organization.

As the on-site resource, you will collaborate with IT teams to maintain a secure computing environment, follow security policies, and resolve tickets within defined SLAs using our

Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.

Responsibilities

• End‑User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
• Software Installation - Install, update, and configure approved software applications following organizational standards and security policies.
• Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
• Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
• User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Collaboration - Work closely with network, security, and systems teams to elevate issues and support broader IT initiatives.
• Compliance & Security - Ensure all devices meet security, patching, and compliance requirements.

Skills

End‑User Device Support

Windows OS proficiency

ITSM ticketing

Customer service

Communication

Tools

Imaging tools

Device management platforms

Job description

Belcan LLC in Sioux City, IA is seeking a Deskside Support Engineer to provide hands-on technical support for end-user devices, including laptops, desktops, printers, scanners, and peripheral equipment. You will diagnose issues, image devices, manage inventory, and support software deployments across the organization.

As the on-site resource, you will collaborate with IT teams to maintain a secure computing environment, follow security policies, and resolve tickets within defined SLAs using our