Onsite Desktop Support Tech II – Manufacturing IT

Abbott; Atlanta (GA); On-site; USD 37,000 - 73,000; Full time

Job summary

Abbott in Georgia is seeking a Client Services Technician to provide on-site desktop support at a manufacturing location. You will monitor queues, resolve routine and non-routine issues, escalate when needed, and maintain high customer satisfaction.

This role requires at least 2 years of customer-facing desktop support, strong customer service, and basic knowledge of server infrastructure. On-call may be required; you will work with limited supervision and align with ITSM processes.

Qualifications

• Minimum of 2 yrs experience providing customer-facing desktop support.
• Requires good customer service skills.
• May have on-call responsibilities.
• Able to work with limited supervision.
• Basic knowledge of server & infrastructure.

Responsibilities

• Monitor queue to resolve desktop issues and requests.
• Escalate issues and act as technical escalation point.
• Maintain a high level of customer satisfaction.
• Update ITSM and data repositories as appropriate.
• Coordinate with other towers for onsite physical support.

Skills

Customer service

Desktop support

On-call duties

Education

No advanced degree required

Tools

Server & infrastructure basics

Job description

Abbott in Georgia is seeking a Client Services Technician to provide on-site desktop support at a manufacturing location. You will monitor queues, resolve routine and non-routine issues, escalate when needed, and maintain high customer satisfaction.

This role requires at least 2 years of customer-facing desktop support, strong customer service, and basic knowledge of server infrastructure. On-call may be required; you will work with limited supervision and align with ITSM processes.