On-Site Field Technician – End-User IT Support

HCL Technologies Limited; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employee assistance program

401(k) retirement plan

PTO 10 days per year (some positions:

10 paid holidays per year

Job summary

HCL Technologies Limited in Atlanta, GA is seeking an on-site Field Support/Desktop Support specialist with 2+ years of experience to install, troubleshoot, and maintain workstations and end-user devices.

You will perform preventive and corrective maintenance, manage assets and inventory, and collaborate with global support teams. This fully on-site role includes a comprehensive benefits package and participation in on-call rotation.

Qualifications

• Minimum 2+ years in Field Support Services or Desktop Support.
• Experience with on-site installations and troubleshooting.
• Ability to perform preventive and corrective maintenance.
• Strong documentation skills for service records.
• Collaborate with support teams to resolve end-user issues.

Responsibilities

• Provide on-site technical support and troubleshoot workstations and end-user devices.
• Perform preventive and corrective maintenance.
• Maintain end-user support documentation and service records.
• Manage assets, tools, and inventory.
• Collaborate with support teams to resolve issues.
• Participate in on-call rotation.

Skills

Workstation support

On-site support

End-user support

Asset management

Tools

Inventory management

Troubleshooting

Job description

HCL Technologies Limited in Atlanta, GA is seeking an on-site Field Support/Desktop Support specialist with 2+ years of experience to install, troubleshoot, and maintain workstations and end-user devices.

You will perform preventive and corrective maintenance, manage assets and inventory, and collaborate with global support teams. This fully on-site role includes a comprehensive benefits package and participation in on-call rotation.