Onsite IT Field Support Technician (Desktop/L1)

Iron Systems, Inc; Johnson City (TN); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Iron Systems, Inc. is seeking an onsite IT support professional to perform field services, incident resolution, and service delivery across Johnson City, TN. You will provide hands-on desk-side support and coordinate with remote teams to maintain system uptime.

Responsibilities include managing IMACD activities, hardware/software maintenance, asset governance, and ensuring SLA compliance during local business hours and after-hours for critical incidents.

Formación

• Experience in Smart Hands Support, Field Services, Desktop Support or related IT support.
• Basic L1 knowledge of network, server infra and EUC devices.
• Knowledge of Windows OS, Office, remote tools and collaboration platforms.
• Experience with ITSM tools such as ServiceNow or equivalent.
• Understanding of Incident, Service Request, Change, Asset and Problem processes.
• Ability to troubleshoot with remote teams.
• Good communication, customer service and coordination skills.
• ITIL service management understanding is desirable.

Responsabilidades

• Perform incident resolution and service request fulfillment per SLAs.
• Provide hands-and-eyes support for network, servers, and infra devices with remote guidance.
• Assist remote teams with basic troubleshooting and health checks.
• Support IMACD activities for IT assets in the Daas scope.
• Be onsite contact for VIP desk-side issues when no other IT support is available.
• Coordinate with Service Desk to ensure timely incident resolution and restoration.
• Own end-to-end Field Services delivery for assigned sites, ensuring quality and governance.

Conocimientos

Smart Hands

Field Services

Desktop Support

IT Infrastructure

Herramientas

ServiceNow

Remote support tools

Descripción del empleo

Iron Systems, Inc. is seeking an onsite IT support professional to perform field services, incident resolution, and service delivery across Johnson City, TN. You will provide hands-on desk-side support and coordinate with remote teams to maintain system uptime.

Responsibilities include managing IMACD activities, hardware/software maintenance, asset governance, and ensuring SLA compliance during local business hours and after-hours for critical incidents.