Onsite IT Technician Lead — Client-Facing

Abacus; Athens (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Abacus is seeking an on-site IT Support Engineer to service a healthcare client in the Athens, GA area. You will serve as the initial contact for issue triage, resolve complex incidents, and maintain high client satisfaction while traveling to satellite locations as needed.

You will configure and support servers, virtualization environments, networking, and security; mentor junior staff; and document processes per Abacus standards. Valid driver’s license and reliable transportation are required.

Qualifications

• Associates degree or equivalent in technology; 3+ years IT support.
• Strong Windows server, AD, and backup tech understanding.
• VMware/Hyper-V experience required.
• MSP experience preferred.
• Excellent communication and client relations.

Responsibilities

• Deliver an excellent customer experience in all interactions.
• Resolve service tickets and provide guidance or own resolution.
• Troubleshoot client issues with escalation as needed.
• Mentor Level One staff and assist with training.
• Install and support desktop, server, and network systems.
• Work with vendors to resolve issues.
• Document processes and maintain logs.
• Perform on-site support at client locations with transportation.
• Ensure safety and compliance with Abacus standards.
• Support wired/wireless networking and telephony systems.

Skills

Problem solving

Client communication

Team player

Willingness to learn

Education

Associate degree in technology

Equivalent education and experience

Tools

VMware ESXi

Hyper-V

Active Directory

Backup Technologies

Citrix

VPN

Windows Server 2012/2016/2008

Job description

Abacus is seeking an on-site IT Support Engineer to service a healthcare client in the Athens, GA area. You will serve as the initial contact for issue triage, resolve complex incidents, and maintain high client satisfaction while traveling to satellite locations as needed.

You will configure and support servers, virtualization environments, networking, and security; mentor junior staff; and document processes per Abacus standards. Valid driver’s license and reliable transportation are required.