Onsite Desktop Support Tech II - MAC & Service Requests

ManpowerGroup Global, Inc.; Newark (DE); On-site; USD 94,558,000 - 108,886,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Weekly Pay

Training Provided

Career Growth

Job summary

ManpowerGroup in Newark, DE seeks a Desktop Support Technician II – MAC/Service Request Management to support enterprise IT operations, troubleshooting hardware and software and managing MAC service requests with Remedy. The ideal candidate has experience with large user bases, strong communication, Windows 10/11 proficiency, PowerShell basics, and a proactive, customer-focused approach in a fast-paced environment.

Onsite, 12+ month assignment with potential extension; travel not required.

Qualifications

• Experience supporting large enterprise environments.
• Proficiency with Microsoft Office Suite and Windows 10/11.
• Familiarity with command line tools and scripting basics.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and support complex IT requests, including hardware and software troubleshooting.
• Coordinate with vendors and support teams to ensure timely resolution of issues.
• Respond to email and telephone inquiries with professionalism and clarity.
• Utilize Remedy to track and elevate issues.
• Assist with installing/deinstalling monitors and cable management under desks.

Skills

Strong communication

Proactive problem-solving

Troubleshooting

Customer service

Team collaboration

Tools

Remedy

PowerShell

Windows 10/11

Job description

ManpowerGroup in Newark, DE seeks a Desktop Support Technician II – MAC/Service Request Management to support enterprise IT operations, troubleshooting hardware and software and managing MAC service requests with Remedy. The ideal candidate has experience with large user bases, strong communication, Windows 10/11 proficiency, PowerShell basics, and a proactive, customer-focused approach in a fast-paced environment.

Onsite, 12+ month assignment with potential extension; travel not required.