Desktop Support Technician II : 26-02558

Akraya, Inc.; New York (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

Akraya, Inc. is seeking an on-site IT Support Specialist in New York, NY. You will install, maintain, and repair hardware and software, resolving end-user tech issues and keeping desktop services running smoothly.

Responsibilities include handling support queues, prioritizing tickets, documenting IT assets, and escalating complex problems to the appropriate teams. Corporate helpdesk experience is preferred; 12-month W2 contract, onsite, $30–$35/hr.

Qualifications

• Hands-on desktop support experience.
• Proficiency in troubleshooting macOS and Windows.
• Understanding of core networking concepts.
• Experience supporting end-users in a corporate environment is preferred.

Responsibilities

• Troubleshoot and replace end-user computer hardware.
• Perform software installations, updates, and system imaging.
• Respond to and resolve technical support requests.
• Manage and document IT asset inventory.
• Escalate complex technical issues to appropriate teams.

Skills

Desktop support

macOS troubleshooting

Windows troubleshooting

Networking concepts

Corporate support experience

Tools

ServiceNow

Microsoft 365 Admin

Job description

Primary Skills: MacOS troubleshooting (Advanced), Windows 11 Troubleshooting (Advanced), Network Protocols (Advanced), ServiceNow (Advanced), Microsoft 365 Admin (Intermediate), Contract Type: W2 Contract Duration: 12 Months Location: New York NY (Onsite) Pay Range: $30.00 - $35.00 Per Hour

Job Summary

This role is responsible for providing technical assistance to end-users by installing, maintaining, and repairing computer hardware, software, and network services. You will resolve user-reported technical issues and ensure smooth operation of desktop solutions. A key aspect of this position involves managing support queues, prioritizing issues, and escalating complex problems as needed.

Key Responsibilities

• Troubleshoot and replace end-user computer hardware.
• Perform software installations, updates, and system imaging.
• Respond to and resolve technical support requests.
• Manage and document IT asset inventory.
• Escalate complex technical issues to appropriate teams.

Must-Have Skills

• Hands-on desktop support experience
• Proficiency in troubleshooting macOS and Windows
• Understanding of core networking concepts
• Experience supporting end-users in a corporate environment is preferred.

About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment.