Desktop Support Technician II – MAC/Service Request Management - Newark, DE (Onsite job)

ManpowerGroup Global, Inc.; Newark (DE); On-site; USD 94,558,000 - 108,886,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Weekly Pay

Training Provided

Career Growth

Job summary

ManpowerGroup in Newark, DE seeks a Desktop Support Technician II – MAC/Service Request Management to support enterprise IT operations, troubleshooting hardware and software and managing MAC service requests with Remedy. The ideal candidate has experience with large user bases, strong communication, Windows 10/11 proficiency, PowerShell basics, and a proactive, customer-focused approach in a fast-paced environment.

Onsite, 12+ month assignment with potential extension; travel not required.

Qualifications

• Experience supporting large enterprise environments.
• Proficiency with Microsoft Office Suite and Windows 10/11.
• Familiarity with command line tools and scripting basics.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and support complex IT requests, including hardware and software troubleshooting.
• Coordinate with vendors and support teams to ensure timely resolution of issues.
• Respond to email and telephone inquiries with professionalism and clarity.
• Utilize Remedy to track and elevate issues.
• Assist with installing/deinstalling monitors and cable management under desks.

Skills

Strong communication

Proactive problem-solving

Troubleshooting

Customer service

Team collaboration

Tools

Remedy

PowerShell

Windows 10/11

Job description

Our client, a leading organization in the technology support sector, is seeking a Desktop Support Technician II – MAC/Service Request Management to join their team. As a Desktop Support Technician II – MAC/Service Request Management, you will be part of the IT Support Department supporting enterprise-level client needs. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title

Desktop Support Technician II – MAC/Service Request Management

Location

655 Paper Mill Road,Newark, DE (100% Onsite in office, No remote option available)

Position Type

12+ month with possibility of extension/Conversion

Pay Range

$33 - $38/hr on W2

Daily Schedule

(7am - 3:30 pm) OR (7:30am - 4 pm) EST

Note

Onsite interview required

What's the Job?

• Manage and support complex IT requests, including hardware and software troubleshooting
• Coordinate with vendors and support teams to ensure timely resolution of issues
• Respond to email and telephone inquiries with professionalism and clarity
• Utilize request management tools such as Remedy to track and elevate issues
• Assist with physical activities like installing/deinstalling monitors and cable management under desks

What's Needed?

• Experience supporting large-scale enterprise environments (500+ users)
• Proficiency in Microsoft Office Suite and Windows 10/11
• Knowledge of command line tools and Powershell scripting
• Strong troubleshooting skills for hardware and software issues
• Excellent written and verbal communication skills

What's in it for me?

• Opportunity to work in a dynamic, fast-paced environment
• Training provided to support your professional growth
• Engagement with cutting-edge technologies and tools
• Collaborative team environment that values diversity and inclusion
• Potential for career advancement within the organization

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis is a global leader in technology services and part of the ManpowerGroup (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.