Macintosh Desktop Support Technician (On-Site/Remote)

nscglobal, usa; Anaheim (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits

Paid time off

Job summary

nscglobal, usa is seeking a Desktop Support Technician to provide on-site and remote technical support for computer and network environments. The ideal candidate will have experience in troubleshooting, hardware support, and customer service, especially for financial customers.

This full-time position includes benefits and paid time off, with immediate start in Anaheim, CA. Candidates with 1-3 years of experience in desktop support and an associates degree are encouraged to apply.

Qualifications

• 1-3 years of experience in desktop support or a related area.
• Proficiency in Microsoft OS.
• Experience with Macintosh.
• Ability to manage multiple priorities and solve complex problems.

Responsibilities

• Provides on-site and remote technical service support.
• Diagnoses mechanical, hardware, software, and system failures.
• Acts as the primary provider of technical support to executive customers.
• Coordinates with third-party vendors for support and repairs.

Skills

Technical ability for desk side support

Problem-solving techniques

Excellent customer service

Networking, VPN, Wireless skills

Multi-tasking

Education

Associates degree in a related area

Job description

nscglobal, usa is seeking a Desktop Support Technician to provide on-site and remote technical support for computer and network environments. The ideal candidate will have experience in troubleshooting, hardware support, and customer service, especially for financial customers.

This full-time position includes benefits and paid time off, with immediate start in Anaheim, CA. Candidates with 1-3 years of experience in desktop support and an associates degree are encouraged to apply.