Senior Desktop Support

Smart IT Frame LLC; Paramus (NJ); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive Technical Lead with 5-8 years of experience in desktop support. This role requires expertise in both Apple OS X and Windows environments, along with skills in remote desktop support, incident management, and MS Office. The ideal candidate will manage multiple projects efficiently, ensuring seamless operations and minimal downtime. Join a dynamic team where your contributions will drive continuous improvement initiatives and enhance operational efficiency. This is an exciting opportunity to work in a collaborative environment focused on delivering top-notch technology workforce solutions.

Qualifications

• 5-8 years of experience in technical support for Apple OS X and Windows.
• Proficient in remote desktop support and incident management.

Responsibilities

• Oversee project planning and execution to ensure timely delivery.
• Provide technical support for Apple OS X and Windows environments.

Skills

Apple OS X

Windows

Remote Desktop Support

Incident Management

MS Office

Service Now

Networking

Tools

Service Now

Job description

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Direct message the job poster from Smart IT Frame LLC

Technical Recruiter @ Smart IT Frame | North America |

Greetings from Smart IT Frame.

Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.

Role: Desktop Support

Location: Paramus, NJ – Onsite

Type: Contract

Job summary:

• We are seeking a Technical Lead with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Apple OS X, Windows, Desktop Support - Remote, Incident Management, MS Office, Service Now, and Networking. This hybrid role requires a proactive individual who can manage multiple projects efficiently and ensure seamless operations.

Required Skills:

Responsibilities:

• Oversee the planning and execution of various projects to ensure timely delivery and alignment with company goals.
• Provide technical support for Apple OS X and Windows environments, ensuring smooth operation and minimal downtime.
• Manage remote desktop support to address and resolve user issues promptly.
• Implement and oversee incident management processes to ensure quick resolution and minimal impact on operations.
• Utilize MS Office tools to create reports, presentations, and documentation for project tracking and stakeholder communication.
• Leverage Service Now for efficient ticket management and workflow automation.
• Collaborate with the networking team to ensure robust and secure network infrastructure.
• Conduct regular project status meetings with stakeholders to provide updates and gather feedback. Develop and maintain project documentation, including project plans, risk assessments, and issue logs.
• Ensure compliance with company policies and industry standards in all project activities.
• Provide training and support to team members on technical tools and processes.
• Monitor project budgets and resource allocation to ensure optimal use of company resources.
• Drive continuous improvement initiatives to enhance project delivery and operational efficiency.

Qualifications:

• Must have strong experience in Apple OS X and Windows environments.
• Must possess excellent skills in remote desktop support and incident management.
• Must be proficient in MS Office tools for documentation and reporting.
• Must have hands-on experience with Service Now for ticket management.
• Must have a solid understanding of networking principles and practices. Nice to have experience in project management methodologies and tools.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• Industries
• IT Services and IT Consulting