Desktop Support Engineer: Windows & Mobile (1 Year)

Artech Information System LLC; Atlanta (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

A leading IT staffing company is seeking a Technical Support Specialist to address complex Microsoft OS issues and provide installation assistance for common applications. Ideal candidates will have extensive experience in Windows-based environments and customer-facing technical support roles. Strong communication and soft skills, along with a valid driver's license, are essential. Experience with iOS and Android devices is a plus, making this an exciting opportunity to grow within a dynamic technical support team.

Qualifications

• Experience in diagnosing and resolving Microsoft OS issues.
• Significant background in Windows-based technical support.
• Experience with iOS, Android, and Apple Mac systems.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Interact positively with clients in a technical support role.

Skills

Microsoft OS troubleshooting

Customer-facing technical support

Office and Outlook support

Mobile device management (iOS, Android)

Excellent communication skills

Soft skills

Tools

Ticketing systems

SCCM

Mobile Iron

Job description

A leading IT staffing company is seeking a Technical Support Specialist to address complex Microsoft OS issues and provide installation assistance for common applications. Ideal candidates will have extensive experience in Windows-based environments and customer-facing technical support roles. Strong communication and soft skills, along with a valid driver's license, are essential. Experience with iOS and Android devices is a plus, making this an exciting opportunity to grow within a dynamic technical support team.