Onsite Desktop Support Specialist - Tier II

TEKsystems; Draper (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Job summary

TEKsystems is seeking a Desktop Support Agent to provide Tier II onsite support in Draper, Utah, and Tier I remote chat assistance as needed. The role combines hardware/software setup, ticketing, and user guidance in a fast-paced corporate environment.

The ideal candidate has 2+ years of desktop support experience, solid knowledge of Windows and Mac systems, AD and VPN, and exceptional communication skills to ensure customer satisfaction.

Qualifications

• 2+ years of desktop support experience in a medium to large end user environment.
• Be able to work from corporate office and remotely as schedule demands.
• Knowledge of universal client image creation, management and testing.
• Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP.
• Proven ability working with cross functional teams.
• Knowledge of client and server operating systems, and machine architectures in a Windows environment.
• Knowledge of client and system architecture for Mac is preferred.
• Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
• Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base.
• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

Responsibilities

• Day-to-day support operations for the end user in various support methods on site in Draper Utah.
• Set-up and Removal of hardware and software
• Provide timely updates to our customers and tickets
• Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards
• Accurately update and close tickets on time and within service levels
• Monitor support queue tickets and chat volumes daily
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)
• Become a trusted advisor who consults with users on best practices and recommended courses of action
• Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions

Skills

Desktop Support

Active Directory

VPN

WLAN

LAN

TCP/IP

Ticketing systems

Windows

Mac

Excellent communication

Cross-functional teamwork

Job description

TEKsystems is seeking a Desktop Support Agent to provide Tier II onsite support in Draper, Utah, and Tier I remote chat assistance as needed. The role combines hardware/software setup, ticketing, and user guidance in a fast-paced corporate environment.

The ideal candidate has 2+ years of desktop support experience, solid knowledge of Windows and Mac systems, AD and VPN, and exceptional communication skills to ensure customer satisfaction.